Returns & Exchanges

If something is not quite right, we are here to make it easy.

Easy Returns

Start Your Return

Start Your Return

Submit your return request online in just a few clicks.

Pack It Up

Pack It Up

Pack your items securely in the original packaging (if possible).

Ship It Back

Ship It Back

Use our prepaid return label or ship using your preferred carrier.

We Receive It

We Receive It

We'll inspect your return once it arrives.

Refund or Exchange

Refund or Exchange

Refunds are issued to your original payment method within 3–5 business days.

Our return policy

We’re happy to accept returns for store credit within 14 days of purchase with a valid receipt.

Need to make a return or have an issue with your order? Please email us at hello@ebandcompany.com, and our team will be happy to help.