Our return policy
Items can be returned for free within for a refund or exchange within 14 days.
Please email us at hello@ebandcompany.com if you have issues with your order and are wanting to return your item(s) or exchange them for something different.

Shipping

We ship everything vis USPS and comes with tracking. All taxes are included.

• First Class: $5.95 fee for purchases under $40
• First Class: Free for purchases over $40
• Priority: $8.50 fee

Need a Repair?
Keep wearing your tried and true pieces! Even if your links loosen. Bring in your EB pieces within one year of purchase and we'll do what we can to repair them. That way you can continue to wear your EB favorites every day!

(In Store Only)

EB and Co. Mobile Message Service Terms and Conditions

Last updated: [1/27/2022]

The EB and Co. mobile message service (the "Service") is operated by EB and Co. (“EB and Co.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to EB and Co.'s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of EB and Co. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with EB and Co. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1(855)907-5139. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other EB and Co. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1(855)907-5139 or email hello@ebandcompany.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice below. 

EB and Co. Mobile Message Privacy Policy

EB and Co. will use the information we obtain in connection with our SMS/text messaging in accordance with this SMS/Text Notification Privacy Policy. We collect the following personal information about you in the context of our text messaging program: your name, mobile phone number, and texting preferences (opt-ins and opt-outs). We use this information to manage our text messaging program, including to send you text messages.

Your wireless carrier may collect data about your wireless device usage, and its practices are governed by its own policies. We take measures to protect your sensitive personal information but cannot guarantee its security in transit or storage.